Terms of Purchase

Last Updated: June 11, 2026

These Terms of Purchase describe the conditions that apply when you place an order through our website. By browsing our store, submitting an order, or completing a purchase, you acknowledge that you have read, understood, and agreed to these terms, together with our Privacy Notice, Shipping Policy, and Return & Refund Policy.

Please review these terms carefully before completing your purchase.

1. CUSTOMER ELIGIBILITY

By placing an order with rouserack, you confirm that:

  • You are at least 18 years old, or have the legal permission of a parent or guardian to make a purchase;
  • The information you provide during checkout is accurate and complete;
  • You have the legal ability to enter into a binding purchase agreement;
  • Your purchase and use of the products comply with applicable laws and regulations in your location.

We reserve the right to request additional information where necessary to verify an order or prevent unauthorized transactions.

2. ORDER ACCEPTANCE AND PROCESSING

Submitting an order through our website does not automatically guarantee acceptance.

After receiving your order, rouserack may review order details, payment information, inventory availability, and potential security concerns before confirming fulfillment.

We reserve the right to refuse, cancel, or limit an order where appropriate, including situations involving:

  • Suspected fraudulent activity;
  • Incorrect pricing or product information;
  • Inventory limitations;
  • Payment authorization issues;
  • Errors in order details;
  • Restrictions related to applicable laws.

If an order is canceled after payment has been received, any eligible refund will generally be issued to the original payment method.

3. ACCOUNT INFORMATION AND CUSTOMER RESPONSIBILITY

If you create an account or provide information during checkout, you are responsible for maintaining the accuracy and security of your account details.

You agree to provide current and complete information, including:

  • Name;
  • Email address;
  • Shipping information;
  • Payment-related information where required.

rouserack is not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete information provided by the customer.

4. PRODUCT INFORMATION AND PRESENTATION

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on our website are accurate.

However, minor variations may occur due to:

  • Differences between device screens and actual product appearance;
  • Manufacturing updates;
  • Packaging changes;
  • Measurement variations;
  • Updates provided by suppliers.

If a product received differs substantially from its description or contains a confirmed defect, customers may contact us according to our Return & Refund Policy.

We encourage customers to carefully review product details before placing an order.

5. PRICING, PAYMENTS, AND PRICE ADJUSTMENTS

All prices displayed on our website are subject to change without prior notice.

While we strive to maintain accurate pricing information, occasional errors may occur due to technical issues, system updates, or incorrect data entry.

If an order contains an incorrect price caused by an obvious error, rouserack may:

  • Contact the customer to confirm whether they wish to continue at the corrected price; or
  • Cancel the order and issue an applicable refund.

Payment must be successfully authorized before an order can proceed to fulfillment.

Available payment methods are displayed during checkout.

6. INVENTORY AVAILABILITY

Product availability shown on our website represents current inventory information and may change.

In certain situations, an item may become unavailable after an order has been submitted due to:

  • Inventory changes;
  • Supplier availability;
  • Fulfillment limitations;
  • System delays.

If we cannot fulfill an ordered product, we will notify you and provide an appropriate resolution, which may include cancellation and refund of the unavailable item.

7. SHIPPING AND DELIVERY TERMS

Shipping times shown on our website are estimates and are not guaranteed delivery dates.

Delivery may be affected by factors including:

  • Carrier operations;
  • Customs processing;
  • Weather conditions;
  • Holidays;
  • Transportation delays;
  • Destination regulations;
  • Other events outside our reasonable control.

Customers are responsible for providing accurate shipping information during checkout.

For additional information regarding processing times, tracking, delays, and delivery procedures, please review our Shipping Policy.

8. INTERNATIONAL ORDERS AND LOCAL REQUIREMENTS

Customers ordering products for delivery outside the United States acknowledge that:

  • Import regulations may differ by country or region;
  • Certain products may be subject to local restrictions or requirements;
  • Customs authorities may inspect shipments;
  • Additional documentation may occasionally be required.

Customers are responsible for confirming that purchased products can legally enter and be used in their destination location.

rouserack is not responsible for delays or additional requirements imposed by customs authorities or local government agencies.

9. TAXES, DUTIES, AND IMPORT FEES

Depending on the destination, customers may be responsible for additional charges imposed by local authorities, including:

  • Import duties;
  • Customs fees;
  • VAT;
  • Local taxes;
  • Brokerage or clearance charges.

Such charges are determined by the destination country or relevant authority and are outside the control of rouserack unless otherwise stated during checkout.

10. PAYMENT SECURITY AND CUSTOMER DATA

Payment information and personal information provided during checkout are handled according to our Privacy Notice.

Payments are processed through secure third-party payment providers.

rouserack does not generally store complete payment card details on its website servers.

By completing a purchase, you acknowledge that your information may be processed as necessary to:

  • Complete transactions;
  • Fulfill orders;
  • Provide customer support;
  • Prevent fraud;
  • Maintain website operations.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, rouserack shall not be responsible for losses, delays, or damages caused by circumstances outside our reasonable control, including:

  • Carrier delays;
  • Customs delays;
  • Incorrect customer-provided information;
  • Natural events;
  • Service interruptions;
  • Third-party provider failures.

Nothing in these terms excludes rights or protections that cannot legally be waived under applicable consumer protection laws.

12. POLICY UPDATES

rouserack may revise these Terms of Purchase periodically to reflect changes in our business practices, services, legal requirements, or operational procedures.

Updated versions will be posted on this page with a revised effective date.

Continued use of our website after changes are published indicates acceptance of the updated terms where permitted by law.

13. GOVERNING LAW

These Terms of Purchase and any transactions completed through Rouserack are governed by applicable laws of the State of Michigan, United States, without consideration of conflicting legal principles.

CONTACT INFORMATION

For questions regarding orders, payments, purchases, or these Terms of Purchase, please contact us:

Brand Name:
rouserack

Legal Business Name:
KEQINLIMS INC

Email:
support@rouserack.com

Phone:
+1 916-462-1696

Customer Service Hours:
9:00 AM – 5:00 PM ET

Business Address:
1528 E Routt Ave Pueblo CO 81004 US

Website:
https://rouserack.com/