Shipping & Delivery
Last Updated: June 11, 2026
This Shipping Policy explains how we process orders, estimated delivery times, shipping charges, tracking information, and what to do if you experience an issue with your shipment.
1. ORDER PROCESSING
After an order is successfully placed, our fulfillment team begins preparing it for shipment.
Orders generally require approximately 3 business days for processing before they are handed over to the applicable shipping carrier.
Processing may include:
- Order verification
- Product preparation
- Quality checks where applicable
- Packaging
- Shipping label preparation
- Transfer to the carrier or logistics provider
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Orders placed on weekends or holidays will normally begin processing on the next available business day.
2. SHIPPING COST
rouserack currently offers a flat shipping rate of $5.99 USD per order for eligible destinations unless a different shipping charge is displayed during checkout.
The shipping charge applicable to your order will be shown before payment is completed.
From time to time, we may offer promotional or alternative shipping options. Where available, the applicable terms and charges will be displayed during checkout.
3. ESTIMATED DELIVERY TIME
After an order has been processed and dispatched, delivery generally takes approximately:
10–20 business days
This is an estimated transit window and does not represent a guaranteed delivery date.
Actual delivery times may vary depending on factors such as:
- Destination country or region
- Shipping carrier
- Fulfillment location
- Customs clearance
- Local postal operations
- Public holidays
- Peak shopping periods
- Severe weather
- Transportation disruptions
- Other circumstances outside our reasonable control
4. CUSTOMS, DUTIES, AND IMPORT CHARGES
International shipments may be subject to customs inspections, import duties, taxes, VAT, brokerage charges, or other fees imposed by the destination country or local authorities.
Unless otherwise stated during checkout or required by applicable law, such charges are the responsibility of the recipient.
rouserack does not control customs procedures or charges imposed by government authorities and cannot guarantee how long customs clearance will take.
Customers are responsible for understanding any import requirements that may apply in their destination.
5. ORDERS SHIPPED IN MULTIPLE PACKAGES
In some circumstances, products from the same order may be fulfilled separately.
This may occur because products are stored at different fulfillment facilities or become available for shipment at different times.
As a result:
- Your order may arrive in multiple packages
- Packages may arrive on different dates
- Each package may have a separate tracking number
- You may receive more than one shipping notification
6. CHANGING OR CORRECTING AN ORDER
If you need to correct your shipping address or request another order modification, please contact us as soon as possible after placing your order.
We recommend submitting requests within 12 hours of order placement.
Email:
support@rouserack.com
For faster assistance, please include:
- Your order number
- The email address used at checkout
- The information you would like corrected or changed
We will make reasonable efforts to accommodate your request before fulfillment begins.
However, order changes and address corrections cannot be guaranteed once an order has entered processing, has been packed, or has been transferred to a shipping carrier.
7. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing complete and accurate shipping information.
Please verify your:
- Recipient name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State or province
- ZIP or postal code
- Country or region
- Contact telephone number
If a package cannot be delivered because the shipping information provided during checkout was incorrect or incomplete, additional shipping costs or other restrictions may apply before the order can be shipped again.
8. DELAYED TRACKING OR SHIPMENTS
Tracking updates can occasionally pause while a shipment moves between logistics facilities, countries, customs authorities, or local carriers.
A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.
If your tracking information has shown no new movement for more than 7 consecutive calendar days, you may contact us at:
support@rouserack.com
Please provide your order number and tracking information.
Our customer service team will review the available shipment information and, where appropriate, contact the applicable logistics provider for further information.
9. IMPORTANT SHIPPING INFORMATION
Please keep the following in mind when placing an order:
- Processing and delivery timeframes are estimates and are not guaranteed arrival dates.
- Shipping times are calculated separately from order processing times.
- Customs or local carrier delays may affect international shipments.
- Customers are responsible for providing accurate and complete delivery information.
- Tracking updates may take time to appear after shipment.
- One order may be delivered in multiple packages.
- Import duties, taxes, VAT, or similar charges may apply depending on the destination.
- Any rights available to customers under applicable consumer protection laws remain unaffected.
10. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy periodically to reflect changes to our fulfillment operations, carriers, shipping services, or applicable requirements.
When changes are made, the “Last Updated” date at the top of this page may be revised accordingly.
CONTACT ROUSERACK
If you have questions about shipping, tracking, delivery, or an existing order, please contact our customer service team.
Store Name:
rouserack
Legal Business Name:
KEQINLIMS INC
Email:
support@rouserack.com
Phone:
+1 916-462-1696
Customer Service Hours:
9:00 AM – 5:00 PM ET
Business Address:
1528 E Routt Ave Pueblo CO 81004 US
Website:
https://rouserack.com/