Contact Us

If you have questions about your order, shipping, products, or shopping experience, please use the resources below or contact our customer support team.

TRACK YOUR ORDER
Want to check the latest status of your shipment?

You can track your package online using :

https://www.17track.net/en

For the most accurate tracking information, please have your tracking number ready. Tracking updates may take some time to appear after your order has been shipped.

NEED HELP?
For answers to frequently asked questions about ordering, shipping, returns, payments, and other common topics, please visit our FAQ page:

https://rouserack.com/pages/faqs

If you cannot find the information you need, you may also reach us through the contact form available on our website.

Our customer support team is available during the service hours listed below. We generally aim to respond to customer inquiries within one business day.

Occasionally, email providers may automatically direct our replies to spam, junk, or promotions folders. If you are waiting for a response, please check these folders as well.

To help us handle your request efficiently, we recommend sending one message per inquiry whenever possible. Sending multiple messages about the same issue may make it more difficult for our team to process your request quickly.

CONTACT INFORMATION
Store Name:
rouserack

Legal Business Name:
KEQINLIMS INC

Email:
support@rouserack.com

Phone:
+1 916-462-1696

Customer Service Hours:
9:00 AM – 5:00 PM ET

Business Address:
1528 E Routt Ave Pueblo CO 81004 US